Amazon Multi-Channel Fulfillment (MCF) Integration

Overview

AfterShip Feed enables you to list your Amazon products on TikTok Shop and seamlessly fulfill orders using Amazon FBA (Fulfillment by Amazon) by syncing orders to Amazon. This integration automates the process by generating fulfillment orders on Amazon when an order is placed on TikTok Shop. Once the Amazon FBA fulfillment order has tracking information, it will automatically fulfill the corresponding TikTok Shop order.

Prerequisites

Before using the TikTok Shop and Amazon FBA integration, it's important to keep note of certain limitations.

1. Amazon UK and US compatibility

This integration fully supports Amazon sellers from both the United Kingdom and the United States.

2. Orders and product syncing

• AfterShip Feed supports both FBA and FBM (Fulfilled by Merchant) product syncing to your TikTok Shop
• AfterShip Feed for TikTok Shop and Amazon FBA Integration only supports syncing orders that contain Amazon FBA products only
• AfterShip Feed will block the orders that contain FBM (Fulfilled by Merchant) products. The merchants have to manually fulfill FBM orders on the TikTok Seller Center

3. Understanding order status sync

The integration only syncs TikTok Shop orders with Awaiting shipment status to Amazon and subsequently a fulfillment order will be created on Amazon

4. TikTok shipping option should be Shipped by Seller

AfterShip Feed with only sync orders with Shipped by Seller also called Seller shipping shipping option on TikTok shop. If you encounter syncing TikTok orders to Amazon, it could be due to the shipping option not being as Shipped by Seller. You can modify the shipping option on TikTok Shop to resolve this issue.

How to use AfterShip Feed for TikTok Shop and Amazon FBA Integration

• Step 1: Install AfterShip Feed for Amazon

1. Go to Apps and Services in your TikTok Shop Seller Center admin
2. Click on App and Service Store
3. Search for AfterShip Feed for Amazon and Install the service

4. Select the TikTok store, set the authorization duration, input the contact email, and phone number (optional). Select the confirmation checkbox and click Confirm to install

Or,

Connect TikTok Shop to Amazon on AfterShip Feed admin by directly connecting your Amazon store while setting up the AfterShip Feed account.

• Step 2: Sync Amazon products to TikTok Shop

Once your Amazon Seller account is connected to AfterShip Feed, it’s time to sync and map your products to TikTok Shop via AfterShip Feed.

For more information on product syncing and mapping, check out this help guide

• Step 3: Sync orders and manage fulfillment

1. Once your Amazon (FBA) products are synced to TikTok Shop (Shipped by Seller), any FBA orders placed on TikTok Shop will be synced to Amazon via AfterShip Feed

If order synchronization fails due to unexpected reasons, we kindly advise you to check the AfterShip Feed Order Center for detailed reasons and follow the instructions to resolve the mentioned issue to protect your revenue and fulfill your TikTok orders successfully.

2. A fulfillment order along with the tracking number and shipping service will be created in Amazon
3. AfterShip Feed will sync the order fulfillment details to TikTok Shop

• Step 4: Track Amazon fulfillment order status

You can conveniently check the status of your fulfillment orders on Amazon. Simply access your Amazon Seller Central account and navigate to Manage order > Search order ID.

• Step 5: Return TikTok products back to MCF warehouse

Before enabling return and refund sync, make sure the following are in place:

1. Connect a shipping carrier account: Since Amazon MCF does not handle return logistics directly, you'll need a shipping carrier account connected to AfterShip Feed to generate return shipping labels. Check the list of supported carriers below.

• If you want additional carriers to be supported to generate returns shipping label, reach out to our customer support for assistance.

1. Configure your TikTok Shipping method: Your TikTok shipping method must be set to Seller Shipping (also referred to as Ship by Seller) for returns to work correctly.

Important: This feature is still in its Beta version. To have access, reach out to our customer support agents to get your organization and TikTok Shop IDs whitelisted.

Enabling return and refund sync in AfterShip Feed

1. Navigate to AfterShip Feed Settings, then Channel settings.
2. Go to the Return and refund sync settings and toggle the feature on the Auto-sync returns and refunds option.
3. Under Add Shipping Carrier, select the carrier account you’d like to use for generating return labels. All the carrier accounts your organization is currently connected to and AfterShip Feed supports will be listed for selection.

• Select the carrier and click Add carrier.
• If you want to add more carrier accounts, click Add carrier accounts.

Only one carrier account can be used at a time.

4. Click Save.

How the return process works

1. Buyer requests a return from the TikTok App.
2. AfterShip syncs the TikTok return order to Amazon when the request passes the first approval (according to TikTok policy, almost all products should be returnable; only several product categories need to be manually approved/rejected) and creates an MCF RMA.
3. Amazon MCF returns an MCF shipping slip and warehouse address to AfterShip.
4. AfterShip creates a shipping label using the seller's carrier account, and combines the shipping label, MCF slip, and order information into one file and passes the file to the TikTok App.

• Since different carriers have different address format requirements, pay attention to whether the shipping label is successfully generated during testing.

5. Buyers access the file from the TikTok App and ship the products back to the MCF warehouse.
6. AfterShip will track the return tracking number. If the package is confirmed as delivered, a TikTok refund will be triggered. This means the second approval of this TikTok return request will be auto-triggered.
7. Buyer receives the refund notification sent by TikTok Shop.

Updated on: 17/04/2026