Announcement: Introducing Pricing 3.0 and Updated Tiers
Starting May 28th, 2025, we are introducing some significant changes to our pricing plan.
We’re excited to introduce AfterShip Feed Pricing 3.0, our new pricing structure designed to give you more flexibility and better value as your business grows.
With lower entry prices, pay-as-you-go options, and more scalable plans, AfterShip Feed Pricing 3.0 makes it easier for businesses of all sizes to get started and grow confidently.
Effective from May 28th, 2025, Pricing 3.0 will be available to all new users and rolled out gradually to existing customers. This update ensures that you only pay for what you need, with more options to scale as you grow.
Let’s take a closer look at what’s changing and how it benefits you.
Introducing a new pricing model
To cater to the diverse needs of our valued customers, we have done a complete overhaul of our existing pricing model and introduced two new pricing tiers organized around the level of service and access to order quotas, pay-as-you-go billing convenience, and advanced customer support.
1. Plan updates
Basic Plan: Was $39/month is now priced at $9/month and includes 10 orders. Additional orders will be billed at $0.20/order.
Scale Plan: Was $199/month is now priced at $59/month and includes 300 orders. Additional orders will be billed at $0.20/order.
Enterprise Plan: Starts at $12,000/year and includes 7,000+ orders/month. For extra charges on additional orders, please reach out to our sales team.
2. How we charge
With the Pay-as-you-go model, you’ll be billed based on your actual sales-channel order volume.
We are offering tiered monthly order plans with both annual and monthly billing options. Pricing scales with order volume—the more you order, the lower your per-order cost. Basic and Scale plans are available, with additional discounts and lower rates at higher volumes. There’s also a small additional fee per order. For example, starting at 10 orders per month, pricing begins at $8/month (annual plan), and for 10,000 orders, it’s around $1,138/month with the rate dropping to $0.11 per order. If you need flexibility, the monthly plan is available at a slightly higher cost.
3. Plan differences
Basic vs. Scale Plans: Both have feature differences and are self-service, with the Scale plan offering more premium feature including
a. Support for Magento and SFCC platforms
b. More sales channel connections
c. Advanced order sync features
d. Access to Affiliate features
Enterprise Plan: Includes all Scale plan features plus dedicated support services.
Compare all plan features in detail here
4. Advanced support plan
Add-on support available at $999/month for businesses needing dedicated assistance.
Includes hands-on support from our dedicated team of technical account managers.
Comparison overview of the three tiers
| Feature | Basic | Scale | Enterprise |
|---|---|---|---|
| Purpose | For sellers starting out on TikTok Shop with low order volume and minimal complexity. | For growing sellers with higher order volume, more sales channels, and advanced operational needs. | For large-scale sellers with complex tech stacks and requiring dedicated enterprise-level support. |
| Sales Channels | Up to 2 sales channels (e.g., TikTok Shop, SHEIN). | Up to 20 sales channels including multiple TikTok shops and platforms like BigCommerce and Salesforce. | Unlimited sales channels, including advanced TikTok region support and custom integrations. |
| Ideal Users | New TikTok Shop merchants with minimal orders who can self-onboard. | Merchants experiencing growth, migrating from other platforms, or needing returns integration. | Merchants with complex infrastructure (e.g., Magento, 3rd-party returns), requiring end-to-end support. |
| Support Level | Basic support with 24/7 email/chat and onboarding guide. | Advanced support with dedicated onboarding manager, returns integration, and creator tools. | Full enterprise support with a dedicated team, migration services, sandbox testing, and QBRs. |
| Pricing | $9/month or $96/year (includes 10 orders/month); $0.20 per extra order. | $59/month or $588/year (includes 300 orders/month); $0.20 per extra order. | Custom pricing with volume discounts. Contact sales to know more. |
| Features | Product sync, basic order fulfillment, limited AI auto-listing, and reviews syndication. | Everything in Basic, plus advanced fulfillment sync, unlimited AI listing, returns tools, and creator collaboration tools. | Everything in Scale, plus custom tech stack support, enterprise SSO, and enhanced security and analytics. |
| Platform Support | Shopify, WooCommerce, Wix, PrestaShop, Amazon, BigCommerce. | All in Basic plus Magento and Salesforce. | Full platform support plus enterprise-level system compatibility. |
Transitioning to Pricing 3.0
For new customers
Starting May 28th, all new users, including trial users, will automatically be placed on our new Pricing 3.0 plans.
For existing customers
You’re not required to switch. Here’s how it works if you decide to upgrade:
If your new plan is cheaper, you’ll receive the difference as account credit.
If your new plan is more expensive, you’ll only be charged the difference.
Once you upgrade, Pricing 3.0 applies immediately.
Understanding the three generations of AfterShip Feed pricing
| Feature | Pricing 1.0 | Pricing 2.0 | Pricing 3.0 |
|---|---|---|---|
| Free Plan | Discontinued from Aug 1st, 2025. Existing users must switch to a paid plan to keep syncing. | Not available | Not available |
| Order Quota | Free: 10 | Starter: 10 | Basic: 10 ($9) |
| Essentials: 100–5K | Growth: 1000 | Scale: 300 ($59) | |
| Pro: 500–30K | ENT: 1000+ | ENT: 7K+ | |
| ENT: 30K+ | |||
| Support Pay-As-You-Go | ❌ | ✅ | ✅ |
| TikTok Shop Connection | Unlimited | Starter: 1 Shop | Basic: 2 |
| Growth and ENT: Multiple shops and regions | Scale: 20 | ||
| ENT: Unlimited | |||
| Quota Calculation Method | Based on synced orders | All TikTok orders (synced, canceled, or not) | All sales channel orders (synced, canceled, or not) |
| Order Syncing | ❌ | ✅ (manual setup) | ✅ (manual setup) |
| Ecommerce Platform Support | All platforms | Starter and Growth: Exclude SFCC and Magento 2 | Basic: Excludes SFCC and Magento 2 |
| ENT: All | Scale and ENT: All | ||
| Online Features (excluding whitelist) | ENT > Pro > Essentials > Free | All tiers have same features (Starter, Growth, ENT) | Features vary by plan. View |
| Service Level | Public: Basic support (advanced available for purchase) | Public: Basic support (advanced available for purchase) | Public: Basic support (advanced available for purchase) |
| ENT: Enterprise support | ENT: Enterprise support | ENT: Enterprise support |
FAQs
1. Will I be forced to upgrade to Pricing 3.0?
No, you can continue using your current plan unless you choose to switch.
2. What happens to my existing subscription if I upgrade?
It takes effect immediately. If cheaper, you get credit. If more expensive, you’re billed the difference.
3. Can I try Pricing 3.0 features before upgrading?
Yes! Trial plans come with full access to Scale features for 7 days.
Updated on: 29/05/2025