Configure FBT (Fulfilled by TikTok) Orders Sync Rules

Overview

When merchants opt for the Fulfilled by TikTok (FBT) shipping service, TikTok automatically takes care of inventory management and new order processing. As a result, these FBT orders follow a different syncing process than non-FBT orders.

AfterShip Feed supports various options for merchants to customize their experience. They can choose whether FBT orders should be synced to their eCommerce store and decide if the inventory of those items should be deducted accordingly or wait for FBT order status to update to "awaiting collection" before syncing to their eCommerce platform. This flexibility allows merchants to streamline their operations and seamlessly integrate TikTok's fulfillment services into their existing business workflows.

Configure FBT orders sync rules

1. Go to Order sync settings in your AfterShip Feed admin
2. Move down to the Sync rules for FBT (fulfilled by TikTok Shop) orders section

To optimize operations, you can opt for one of the following options.

a. Sync to {ecommerce_platform} and deduct inventory

• This option will be selected by default
• The FBT orders will be immediately synced to the {ecommerce_platform} as soon as they are placed on TikTok Shop
• The status of the FBT orders at the time of sync will be Awaiting shipment
• The item will be deducted from the inventory as soon as the order is synced to the {ecommerce_platform}
• Shopify merchants can tag FBT orders in Shopify by customizing the order tag

b. Do not sync to Shopify until the order status shifts to "awaiting collection" and do not deduct inventory

• Only TikTok Shop orders with status Awaiting collection will be synced to Shopify
• For FBT orders that are not yet updated to Awaiting collection status, AfterShip Feed will create an order in the Orders section with Blocked status, until the FBT order status is updated to Awaiting collection
• Once the order status is updated to Awaiting collection, the same will be synced to Shopify with Fulfilled status
• The Shopify inventory will not be adjusted to accommodate the items purchased on TikTok
• The TikTok Shop inventory will be updated based on the items in the FBT order
• Shopify merchants can tag FBT orders in Shopify by customizing the order tag

c. Do not sync FBT orders and do not deduct inventory

This option is designed for merchants who use Fulfilled by TikTok (FBT) but do not want TikTok orders to appear in their {ecommerce_platform} or affect their store’s inventory levels.

• When a new TikTok FBT order is received, AfterShip Feed will create an internal order record (with a blocked status) inside the Feed Order Center.
• This means that the order will not be pushed or synced to the {ecommerce_platform}. Merchants can still view and manage it within AfterShip Feed but not in their store’s order list.
• Since the order is not synced, no inventory will be deducted from the {ecommerce_platform}.
• TikTok will manage stock levels independently for these FBT items.

Orders under this option do not count toward the merchant’s quota within AfterShip Feed.

Updated on: 15/10/2025