Set Up Order Cancellation Sync for Non-Magento Users

Overview

AfterShip Feed’s Order cancellation sync feature allows you to streamline the order cancellation sync and item restock between the eCommerce platform and TikTok Shop without visiting the other platform when an order is canceled on any platform. Configure the settings to set up how the order cancellation information will flow from your eCommerce platform to TikTok Shop and vice-versa via AfterShip Feed.

Set up order cancellation sync

1. Go to Settings in the AfterShip Feed admin.
2. Select Channel settings > Cancellation sync.
3. Select the TikTok Shop, if you have multiple TTS stores connected to AfterShip Feed.
4. AfterShip Feed offers two cancellation options.

We are taking Shopify as an example. The process is the same for other eCommerce platforms as well.

a. Shopify to TikTok Shop

There are instances where merchants cannot fulfill or ship orders and consequently have to cancel them. Let’s say the order is placed on TikTok Shop. If the feature is enabled, the merchants can simply cancel the order on Shopify and based on the settings, AfterShip Feed will sync the order cancellation and the reason to TikTok Shop.

• Select the checkbox for Shopify → TikTok Shop.
• Select the default cancellation reason from the list. This reason will be shown on the TikTok Shop order when cancellations are synced from Shopify.
• Click Save.

Once enabled, orders canceled on Shopify will be automatically synced to TikTok Shop by AfterShip Feed.

Note for Amazon merchants:

If your eCommerce platform is Amazon, you won’t see Amazon to TTS cancellation sync settings. This is because Amazon only supports one-way cancellation sync from TikTok Shop to Amazon and the cancellation sync from TSS to Amazon will be enabled by default.

Currently, cancellations from Amazon are not synced back to TikTok Shop. This is due to the nature of Amazon orders created through our integration: they are fulfilled orders, meaning the products are in stock and ready to be shipped to the customer’s address.

In practice, there's usually no reason for sellers to cancel these Amazon orders. Additionally, Amazon typically does not cancel fulfilled orders, as they earn revenue through their fulfillment services.

b. TikTok Shop to Shopify

When a TikTok order is canceled by the buyer or auto-canceled by TikTok Shop, Feed will auto-cancel the corresponding Shopify order, in case the merchant has already fulfilled the order to avoid any financial losses.

• TikTok Shop → Shopify option will be enabled by default.
• Select whether you want the canceled item to be restocked on Shopify or not by selecting the desired option.

Once set up, if a TikTok Shop order is canceled by the buyer or auto-canceled by TikTik Shop, the corresponding Shopify order will be automatically canceled by AfterShip Feed.

• As Shopify does not support customized cancel reasons, AfterShip Feed will fill in as Other rather than the original TikTok cancel reason in the changelogs.

Inventory restocking for non-Shopify users

Wix: AfterShip Feed will automatically restock inventory when an order is canceled on e-commerce. Merchants can adjust this setting to "Do not auto-restock" if desired.

SFCC: AfterShip Feed will not process inventory. It will adhere to the customized rules set by SFCC merchants.

• Others: By default, the feed will automatically restock inventory when an order is canceled on the eCommerce platform. No alternative options are available.

Refund

• Since in both the cases the order is placed on TikTok Shop, the refund will be initiated and paid by TikTok Shop to customers.
• AfterShip Feed will mark Shopify order payment status as Refunded for seller financial management. (Exceptions: The Feed cannot process refunds for Shopify orders synced through other connector apps.)

Updated on: 16/10/2025